Summary
iTunes for Windows includes an iPod Diagnostics feature that can assist you in troubleshooting an issue when trying to use your iPod or iPhone with iTunes. This feature tests iPod and iPhone connectivity on a Windows PC running iTunes. iPod Diagnostics in iTunes does not test the hardware or software on the iPod itself.
Using iPod Diagnostics in iTunes
To begin follow these steps:
- Install the latest version of iTunes.
- Open iTunes and choose Run Diagnostics from the Help menu.
- Select iPod connectivity tests and click Next.
The resulting information (sample shown below) can help you troubleshoot iPod connectivity issues on a
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