iPhone and iPod touch: Unable to restore

If you have tried to restore your iPhone or iPod touch using iTunes and are unable to do so, try the following steps to force the device into recovery mode. Symptoms that may have occurred with an unsuccessful restore may include a frozen screen—either at the Apple logo or some other application—or the device may repeatedly reset.

1. Verify you have the iTunes 7.5 or later. Apple recommends using the latest version of iTunes.


2. Disconnect the USB cable from the iPhone or iPod touch.


3. Power off the device (Press and hold the Sleep/Wake button for a few seconds
   
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