Tuesday, November 27, 2007

iPhone and iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows XP and Vista

Issue or Symptom

If an iPhone or iPod touch is not recognized in iTunes on Windows XP or Vista, the Apple Mobile Device Service (AMDS) may need to be restarted. If AMDS cannot be restarted, you may need to remove and reinstall the service.

Products affected

  • iPhone

  • iPod touch

  • Windows XP

  • Windows Vista


Restart the Apple Mobile Device Service (AMDS)

  • Windows XP
    1. Close iTunes and disconnect the iPhone or iPod touch.
    2. Choose Start > Control Panel.
    3. Inside the Control Panel, open Administrative Tools.
    4. Open Services.
    5. Select Apple Mobile Device and click Stop the service as shown below:

    6. After the service is stopped, Click


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