Issue
When trying to restore your iPhone in iTunes, you may see the following message followed by an error code 1601 or 1602:
The iPhone could not be restored. An unknown error occurred.
Or when trying to restore your iPod touch in iTunes, you may see the following message:
The iPod "[username]" could not be restored. An unknown error occurred (1602)
Products affected
iPhone
iPod touch
iTunes 7.4.3 or earlier
Solution
Completely remove iTunes and Apple Mobile Device support and then reinstall iTunes 7.5 or later. Click the appropriate link below for
source
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